IT Help Desk

Bloomington - Normal Metro Area, IL 61705

Posted: 07/11/2020 Employment Type: Contract to Hire Industry: IT Help Desk/Support Job Number: JN -022020-5116 Compensation Range: $15.00+ depending upon experience

Job Description

IT Help Desk
Bloomington, IL

A Help Desk Representative offers support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. STL is seeking Tier 1 and Tier 2 engineers.

Day to Day Duties:
  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyze common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems
Help Desk Skills and Qualifications
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems,
  • Familiarity with both PC and Mac Hardware and Software,
  • Experience with Network Repairs and Analysis,
  • Good Customer Service Skills,
  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience,
  • Writing and Editing Skills to aid in writing and updating manuals,
  • Associates level degree in Computer Science or higher

Additional Information

Finding a job is tough—but, it doesn't have to be. With so many job search avenues available, the task, at times, can seem daunting. STL has 25 years of experience helping job seekers just like you. If this job isn't exactly what you're looking for we have access to many others. Just visit our job board to find the right fit for you.

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